Our priority is to keep you as safe as possible in light of the ongoing COVID-19 situation.
What to expect prior to each appointment:
Please wait in your car or outside the building until the time of your appointment. Your therapist will meet you at the entrance to the center at the time of your appointment to perform a temperature check and screening questions, provide a mask if necessary and then escort you inside.
We kindly ask you to bring a mask from home and wear the entire time you are within the clinic building. If you do not have one, we will happily provide one for you. Should you strongly prefer not to wear a mask or feel incapable of doing so, please HIT REPLY to this email so we can notify your therapist prior to your session. This is up to your therapists’ discretion with their level of comfort for their own personal risk.
We will ask you to respond to screening questions: Are you experiencing any symptoms or have you within the past 2 weeks? Have you been in close contact with anyone with symptoms or that has tested positively within the past 2 weeks? We'll be taking your temperature with a no-contact forehead scanning device prior to each visit. In the event that a patient is sent home due to an infection concern, we will offer to reschedule a Telehealth PT session instead. The patient is encouraged to contact their MD and is required to wait two weeks before they are permitted to schedule the next in-clinic appointment unless they can provide a physician’s note that they are not infected and cleared for treatment. We ask that you do not bring any visitors or family members with you to your appointment (with the exception of minors, elderly and handicapped individuals).
When in the office:
We ask all patients (and escorts) to wear masks at all times. (If you don’t have a mask one will be provided for you) Patients are asked to wash their hands immediately upon entering the office and after their session has concluded. We also recommend washing your hands immediately upon returning home as well as showering/changing clothes upon returning home due to the high level of hands-on work in each PT session. Telehealth (video PT) services are ALWAYS an option for ANY AND ALL visits. Any patient may opt for all Telehealth or a combination of in person/Telehealth visits. Please note some insurances vary with their Telehealth coverage; we encourage you to look into this prior.
Efforts we are taking:
Our team is wearing masks, scheduling more time between patients for deep cleaning/disinfection work, no contact payment options, hand washing/hand sanitizer use before/after any patient contact, use of a HEPA and UVC air filter, using the same screening requirements for staff, etc. However, despite these and additional efforts taken by Balance Within PT to prevent the spread of COVID-19, there is no guarantee that any setting can ever be 100% safe. Please keep this in mind as we encourage any and all higher risk individuals to choose Telehealth care instead.
Thank you again for choosing our practice in your quest for wellness. We've missed you and look forward to seeing you soon! Please don't hesitate to reach out with any questions or concerns.
Wishing you much health and happiness now and always,
Doctors Jereme and Sarah Trunk and the Balance Within PT Team (Jill and Megan too!)
All information on this website is intended for instruction and informational purposes only. The authors are not responsible for any harm or injury that may result. Significant injury risk is possible if you do not follow due diligence and seek suitable professional advice about your injury. No guarantees of specific results are expressly made or implied on this website.